Introduction
Our Fees is our complete list of prices that detail how SkyPaid will charge you in consideration for providing you with our Services. Please read them carefully.
We recommend that you do not engage with SkyPaid for any of our Services until you have read and understood the Terms, the Privacy Statement and Our Fees. If you have any questions, doubts or concerns, please contact us at support@skypaid.eu or check out our FAQs.
Please note that should your Claim relate to a flight with a final destination or originating in Brazil, your use of the Services may be governed by the Brazilian T&Cs and our Brazilian Price List may apply.
Definitions
Our Fees should be read in conjunction with our Terms, where you will find all the defined terms used in Our Fees.
Services free of charge
SkyPaid will not charge you any fee for the Eligibility Service, Information Service, or where the Compensation Service does not result in you receiving Flight Compensation.
Compensation service fees
The Compensation Service is where SkyPaid helps you obtain Flight Compensation from the Airline. SkyPaid's model is a no-win, no-fee model. This means that when we're providing the Compensation Service, SkyPaid only charges you when we have obtained Flight Compensation for you from the Airline.
There are two types of fees that SkyPaid may charge for the Compensation Service. First we charge the Service Fee, also known as the Standard Fee, then depending on whether we are required to engage in Legal Action, we also charge the Legal Action Fee. These fees are deducted from the total amount of Flight Compensation SkyPaid is able to obtain from the Airline.
Compensation Service (Fee as a portion of the Flight Compensation Amount)
*Including VAT
How it works is explained in the clauses below:
Service Fee/Standard Fee
For each Claim where we successfully obtain Flight Compensation, the Service Fee is 29% of the total Flight Compensation, including applicable VAT.
Legal Action Fee
The Legal Action Fee is a fee SkyPaid only charges if Legal Action was necessary to provide the Compensation Service. The Legal Action Fee is 20% of the total Flight Compensation, including applicable VAT. It is deducted from your Flight Compensation in addition to the Service Fee. Where Legal Action was necessary, the total fee is therefore 49% of the Flight Compensation.
Legal Expenses
Pursuing your Claim through Legal Action often requires SkyPaid to incur Legal Expenses and, depending on the jurisdiction, to pay court fees. When this occurs, SkyPaid will pay the Legal Expenses and court fees as applicable per jurisdiction. If SkyPaid is able to obtain Flight Compensation through Legal Action, SkyPaid will request that the court require the Airline to reimburse Legal Expenses and court fees. If the court awards Legal Expenses and/or court fees, SkyPaid shall be entitled to keep those amounts. Alternatively, where SkyPaid is not successful through Legal Action, the court may award Legal Expenses to the Airline. If this occurs, SkyPaid will pay the Airline's Legal Expenses.
SkyPaid will not charge you Legal Expenses or court fees, except as described in the Withdrawal and Termination sections of the Terms, where SkyPaid reserves the right to charge you for Legal Expenses only where you have Withdrawn from the Compensation Service after SkyPaid has already commenced Legal Action or where you have breached the Terms.
Note to Danish Customers
If you are a Customer located in Denmark, the fees SkyPaid charges you for the Compensation Service are fixed. The Service Fee is fixed at an amount that typically corresponds to 29% of the total Flight Compensation.
The Legal Action Fee is fixed at an amount that typically corresponds to 20% of the total Flight Compensation.
You can find the amounts here.
Both the Service and Legal Action Fee include VAT.
Note to Swedish Customers
If you are a Customer located in Sweden and your Claim is filed in Swedish court on your behalf, SkyPaid will pay the application fee in your name. A Lawyer may be required to engage in Legal Action before the Claim is filed in court. The Legal Expenses for the Lawyer's time are in accordance with the applicable hourly cost standard. More information about the hourly cost standard is available here.
If SkyPaid wins your case through Legal Action, SkyPaid may request, through the court, that the Airline reimburse the Legal Expenses. In this case the Legal Expenses awarded by the court will belong to SkyPaid to cover the Legal Expenses initially paid by SkyPaid. If SkyPaid does not win your case, SkyPaid is responsible for paying the Legal Expenses, and you shall not pay this fee to SkyPaid.
Goodwill Claims
Where SkyPaid has obtained Flight Compensation for a Goodwill Claim, we will charge you a fee of US$29.99. SkyPaid will waive this fee when the Flight Compensation is (i) monetary and less than US$30.00, or (ii) in kind and less than 3,000 fidelity points.
Special fees for customers from travel agencies or other companies
Your use of the SkyPaid Services is always subject to the Terms, but if you have entered into an agreement with a travel agency, travel management company, or other entity that entitles you to different payment terms, or where that entity will make payment to SkyPaid on your behalf, then the fee structure, payout options, currency conversion, and Services included may be different depending on those terms. However, in no event will the combined total of the Service Fee and the Legal Action Fee that applies to you exceed the combined total of the Service Fee and the Legal Action Fee as described above.
Full flight compensation amount
SkyPaid will always pay you the full amount that we have received for Flight Compensation for your Claim, minus Our Fees ("Your Full Amount").
If the Compensation Service is made under European Air Passenger Rights Regulations, SkyPaid will pay you Your Full Amount in EUR (€).
If the Compensation Service is made under a different Air Passenger Rights Regulation, SkyPaid will always pay you Your Full Amount in the currency required under that regulation or where offered to you by SkyPaid, when you choose the currency of your place of residence.
In the event that the Airline pays Flight Compensation in a currency other than as specified above, the amount will be converted by the payment provider using their exchange rates provided by them or the financial institutions they work with. SkyPaid will not charge you any additional banking commissions or charges.
The final amount will vary depending on the date when the Airline submitted the transfer to SkyPaid.
International bank transfers
SkyPaid offers international bank transfers via a SkyPaid Third Party free of any additional charges. However, SkyPaid will not cover any additional fees or costs charged to you by other payment intermediaries or beneficiary banks. Your bank may charge a currency exchange fee.
In most cases, the Flight Compensation will be transferred to you in EUR (€). Therefore, you may receive a different amount in your bank account on receipt of Your Full Amount if the amount had to be exchanged into a different currency by your bank or other intermediary. SkyPaid has no ability to control the currency exchange rates or determine how or when the amounts are converted into a different currency during transit or upon receipt.
Check payments in USD
For residents of the USA, SkyPaid offers check payments in USD as a payout method of your Flight Compensation. In these circumstances, SkyPaid will not charge any additional fees for making the check payments in USD. However, SkyPaid will not cover or be responsible for any additional fees or costs related to the cashing of the check.
Value added tax (VAT)
All fees and charges stated in Our Fees include applicable VAT, unless otherwise specified.
The English version of Our Fees shall prevail in case of inconsistency to any other language version.
